An example of truly dismal customer service.. Chris O’Shea Group Chief Executive Centrica plc Millstream Maidenhead Road Windsor SL4 5GD 13 th February 2021 Dear Mr O’Shea British Gas HomeCare – Agreement No. xxxxxxxxxx-xxxx I am writing to you with regard to the service being provided by your British Gas HomeCare division. We had a new boiler fitted by British Gas in 2001 and have paid for British Gas HomeCare to cover Central Heating, Plumbing and Drains and Home Electrical since then, without a break as far as I can recall. Currently we pay an annual subscription of £290.76 and an excess of £50 per visit for the security of knowing we will have a range of domestic breakdowns attended to promptly. We have used the service a number of times and usually found response times, outcomes and the professionalism of your personnel to be satisfactory or better. We have recommended the service to friends and relatives. On January 3 rd this year we reported to HomeCare - via
Increasingly angry ramblings of a very disgruntled father and husband. Was a Tory, despise Labour and the left. Believe in equality of opportunity and under the law but incandescent at everything 'woke', political correctness, the moral and cultural decline of a once decent, fair society and the growth of selfishness and the death of personal responsibility in the UK.